Last Updated: 1st February 2026
Pentland Roofing Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact form or request a quote
- Call or email us
- Engage with us on social media
This information may include:
- Name
- Email address
- Phone number
- Postal address
- Details about your roofing requirements
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type
- Operating system
- Pages visited and time spent on pages
- Referring website
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes
- Deliver our roofing services
- Communicate with you about your project
- Send you marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
3. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on:
- Consent: You have given clear consent for us to process your personal data for a specific purpose
- Contract: Processing is necessary for a contract we have with you
- Legal obligation: Processing is necessary for us to comply with the law
- Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: Third-party companies that help us operate our business (e.g., email services, website hosting)
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with any merger, sale of company assets, or acquisition
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Your Rights Under GDPR
If you are a resident of the European Economic Area (EEA) or UK, you have the following rights:
- Right to access: Request copies of your personal data
- Right to rectification: Request correction of inaccurate data
- Right to erasure: Request deletion of your personal data
- Right to restrict processing: Request that we limit how we use your data
- Right to data portability: Request transfer of your data to another organisation
- Right to object: Object to our processing of your personal data
- Rights related to automated decision-making: Not be subject to decisions based solely on automated processing
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we retain customer data for 7 years for tax and accounting purposes.
8. Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., Google Maps, social media). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Pentland Roofing Ltd
49 Dean Park Avenue
Balerno, Edinburgh EH14 7EE
Phone: 07944 796073
Email: info@pentlandroofing.co.uk
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately:
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk